Make sure you have the latest version of the mobile app. (You can find out which version of the app you are currently using at the top of the “Help” menu.)

Latest version available:

• Apple Version : 1.7.5
• Android version : 3.21.0

New in Apple Version 1.7.5

New interface

Interfaces have been modified to have a white background rather than the blue background of previous versions.

Reordering menus

We have reorganized the menus to make a clearer separation between the three main sections:

 – Management: Allows you to edit or add children and authorized people in your HopHop family group.

 – Reports: Allows you to display the list of your HopHop requests for the date range you define.

 – Settings: Allows you to change your profile settings or password. In your phone’s settings, go to the bottom section related to your apps.

Managing the rights of your authorized people directly in the application

The complete management of the rights you want to give to the authorized people in your HopHop group can now be done directly in the mobile application, not only with the web version

New Android Version 3.21.0

New interface

Interfaces have been modified to have a white background rather than the blue background of previous versions.

Reordering menus

We have reorganized the menus to make a clearer separation between the three main sections:

 – Management: Allows you to edit or add children and authorized people in your HopHop family group.

 – Reports: Allows you to display the list of your HopHop requests for the date range you define.

 – Settings: Allows you to change your profile settings or password. In your phone’s settings, go to the bottom section related to your apps.

Managing the rights of your authorized people directly in the application

The complete management of the rights you want to give to the authorized people in your HopHop group can now be done directly in the mobile application, not only with the web version

This section helps you create your HopHop family group, which includes the person who starts the request (group manager), children, and authorized people. The group manager is the person who creates the folder and adds the children. Authorized people can then be added by giving them one of the following rights:

– No Restriction: The person always has access to the HopHop and will be able to make HopHop requests by themselves without restriction (like the manager).

– Delegation Only: The person has access to the HopHop button for the child only when delegated by authorized people with no restrictions

Note: When adding an authorized person, make sure they are also on the official school list. If you ask someone from your HopHop list to pick up your child and that person is not on the school’s official list, the daycare will need to have official permission from you before letting your child go with that person

 

1. Add children

Note: For the registration of the first child, a shortcut appears stating: “Your first step would be to register a child”. You can press the orange “Register a Child” button to go directly to the page to register a child.

To bring up the Menu, press the three lines at the top left (iOS) or press the three dots at the top right (Android). Select the “Child” menu to open the list of children. You should then tap on the “+” at the top right to open a child’s registration page. If the system asks you for “Login Required”, you must enter the password you use with your HopHop account.

Once in the child’s registration page, you must add their information (Name and Surname) and select the centre. To help you find the centre, you can enter any portion of the name for filtering. E.g. if the name of the centre is Greenfield International Elementary School, by entering Green you will have a filtering of only the centres that have these letters in their name.

2. Add authorized people with “No Restriction” or “Delegation Only” rights

Note: When adding an authorized person, make sure they are also on the official school list. If you ask someone on your HopHop list to pick up your child and that person is not on the school’s official list, the daycare will need to have official permission from you before letting your child go with that person.

To bring up the Menu, press the three lines at the top left (iOS) or press the three dots at the top right (Android). Select the “Authorizations” menu to open the list of authorized people. You then need to tap on the “+” at the top right to open the registration page of the authorized person.

Once in the registration page of a new authorized person, all the requested information must be added, including a photo. This photo will be visible to the centre during HopHop requests by the authorized person, allowing the centre to visually identify this person. You must also determine the rights you give to the new authorized person:

– The “No Restriction” selection gives this person the rights to make a HopHop request from your children at any time by themselves. This person will see the “HopHop” button associated with your child in their account. This person will not be able to change your child’s associated centre or the authorized persons related to your children (only the manager can do these actions).

– The “Delegation Only” selection limits the HopHop requests this person can make. This authorized person will have access to the HopHop button for the child only when delegated by one of the authorized “No Restriction” people of the group or by the manager. It will be necessary for a “No Restriction” person to press the “Delegate” button (instead of the “HopHop” button in the main interface) to ask the person in “Delegation” mode to accept the delegation. The delegate person will need to open their HopHop mobile app and log in with their account to accept the invitation. The delegate person will then see the “HopHop” button and will need to use the application by indicating his arrival time for the centre to receive the HopHop request.

– The “None” mode allows you not to associate this authorized person with some of your children.

Once you have finished adding an authorized person, an email is sent to that person inviting them to log in to their account and create their password.

3. Change the rights of an authorized person

If you are the manager, at any time you can change the authorization rights for each of the authorized people associated with each of the children for whom you are the manager. To find out who is authorized for each child, you must go to the Manage/Children menu to see the list. Then tap the “pencil” logo in the Action column to open one of your children’s folder. You will see the list of your authorized people as well as the authorization rights of each. If you make a change, then press the “Save” button to save the change.

4. Remove an authorized person

If you want to remove an authorized person from your list, you must go to the Manage/Authorization menu to see the list of authorized people. Then tap the “pencil” logo in the Action column to open the authorized person’s folder. You will see a “Delete” red button at the bottom of the page.

Once you are in the file of an authorized person, you can also change the authorization method for each of the children for whom you are the manager.

Note: In the list of authorized people, if the frame around the photo of an authorized person is green, that person has not yet logged in with their account. You can still modify information to his account (e.g. photo, last name, first name, phone number, …). If the frame of the photo is rather in orange, the person has logged into his account and you will no longer be able to make changes related to his personal information. However, at any time you can change the authorization rights or remove this person from your HopHop family group.

To add or change your child’s photo, the procedure is as follows:

1.IOS Mobile Application

.      

 

***Note that between each step, the application will ask you to identify yourself with your password or “Face ID”.

 Please take Note: If you have already made a request to pick up your child during the day, you will not be able to change the photo. You will have to wait until the next day.

Upon requesting the pickup of your child, two options will be available:

HopHop with GPS

Using this function, the application will automatically send your child’s request for preparation when you are within a radius that corresponds to the time required for the daycare (example 5 minutes) to prepare your child. By using your GPS position, the daycare will not see your position; it will calculate the time before your arrival, and thus send the request to the daycare and ensure the child is ready upon your arrival. Even if you encounter unforeseen events during your trip, the application will update the daycare on the arrival time. GPS mode works by car, bus, bike and foot travel.

HopHop without GPS 

This function is used to provide the daycare with an exact time of your arrival. The application will not adjust the time of arrival if there are unforeseen events during your trip. This method is useful for people who walk to school or live within a radius less than 5 minutes by foot.

   

 

Please take note that when requesting your child’s pickup with the Android version, a temporary window appears. You have a delay of about 30 seconds to perform the configuration before the request is performed by itself.

Make sure that you have completed the complete pickup request (see question “How to perform a pick-up request?”)

Also verify that:

1. You have a cellular data plan for your mobile phone and that it is enabled for the HopHop application.

2. During the installation process, that you have accepted that the HopHop application. uses your location data. (Go to the settings of your mobile phone to enable this function for HopHop.)

3. Your GPS is not in energy saving mode.

If you are in the area corresponding to preparation time chosen by the daycare, the application will tell you that the GPS cannot be activated because you are too close to the daycare. If this is the case, please see question “How to perform a pick-up request?”

You can follow the preparation progress of your child when a pick-up request is complete.

 

 

When you arrive in the radius corresponding to the preparation time of your child, the daycare will receive the request to prepare your child. At this stage, the state of the preparation indicates In progress.

When your child is ready, the daycare will press on an indicator and the status of the child becomes Ready.

Finally, when you arrive to pick up your child, the daycare makes the final validation that the person coming to pick up the child corresponds to the person on the photo. As this is the final step of the preparation, the status will turn to “Picked up at “Time”.

The decision is yours. You have two possible options:

      Option 1: You assign your former spouse as the “parent of the child” in your account. If you select this option, you will only require one family subscription.

      Option 2:  You and your former spouse each create a separate account. Both accounts will be independent of each other and will be validated by the daycare as separate accounts.

Yes, when you request a pickup, a text field will be available. This field will indicate “Message for center (optional).” Click in the field and type a message for the daycare service to see.

Note: Some daycare services do not use this option. Please check with the daycare before leaving any messages.

Your school daycare may not be using the HopHop service. If you want us to contact them, please send us the school information vial email: support@hophop.ca.

If you have the name of the person managing the daycare, please include that information so that we can contact her directly.

Our website uses HTTPS:  Secure Hypertext Transfer Protocol. HTTP allows you to verify the identity of the website, through an authentication certificate issued by a trusted authority. In our case, the certificate comes from “COMODO”. This enables any data that is exchanged from our site to be fully encrypted.

You can consult this certificate by clicking on the padlock to the left of the address bar of your browser.

As for where the personal information is stored, we use a PostgresSQL database with a SSL connection. For more details, see the link below: https://www.postgresql.org/docs/9.1/ssl-tcp.html

.

Before being officially approved for a child pick-up, the daycare service you have submitted your request to must validate your information. A verification of your child’s name and matching your coordinates and contact information will be performed. Validation is done by cross-referencing the data  provided the daycare service during the registration of your child.

The HopHop system is in place only to help you save time. It is not to change the security procedure used at the school. When a child is leaving daycare, the responsible at the door must have a visual contact with the person requesting the child. As they do without using HopHop, they still use their offical book of authorized people to validate the person.

No. The HopHop application is a tool that allows the communication between the parents and the daycare. The daycare service will always put your child’s safety first. The use of the HopHop application does not replace any of the regulations and procedures already in place by the daycare and the school and the board.

This decision was taken to provide you with maximum security when you want to access sections with your personal information.

You can at any time choose to facilitate the access simply  by selecting from the menu “Profile”:

• The use of the ”TouchID” (with Apple products),
• Auto identification that can retain the password automatically when starting the application. (Note: automatic identification does not work if you “Log Out”.”)

The password must contain the following information:

– Between 6 and 12 characters,

– At least one capital letter,

– At least one symbol character,

– At least one number.

You can delegate a person from your list of authorized people. For the action to be visible to the daycare service, this authorized person must also use the HopHop application. Your child’s pickup request must therefore be made by this person to avoid synchronization problems and your child to wait a long time at the reception of the daycare.

Note: When adding an authorized person, make sure that they are also on the official school list. If you ask someone on your HopHop list to pick up your child and that person is not on the official school list, the daycare will need to have official authorization from you before leaving your child leave with that person.

Delegate an authorized person with restriction (NO Restriction = disabled)

(To check if the person is in restricted mode, you can open their file in your list of authorized persons. The “NO Restriction” flag must be turned off.)

 

 

 

 

 

Once the action is completed, the authorized person sees the information related to your child as well as the “HopHop” button appear on their application. She will have to press this button when she leaves for school and use the application in GPS or Fixed time mode.

 

 

 

 

 

 

To associate another center with your child follow this procedure:

 

 

If you have an active subscription, changing center has no influence on the status of this subscription. Membership is not limited to the center that was associated at the time of purchase. So you can change a child’s center as often as needed. Ex: school -> day camp -> school -> …

When the following message appears, follow the steps:

 

1.Click on the orange strip:

2.Open the email in your mailbox and follow the instructions in the email.

 

Please note that the delete function of the application does not delete your account.

 

To delete your account you must go to the web version. www.hophop.ca/webapp

Go to the Profile section of the application and press the delete button.